I build systems that run without me
75 clients. 3,000 users. 6 years turning operational chaos into scalable, automated workflows.
View my work
What I Do
AI & Automation
I don't design processes on paper. I build them with AI, automation, and code.
Operations & CX
Onboarding, VoC programs, service transitions. The systems clients never see but always feel.
Revenue & Growth
Account strategy, QBR frameworks, and retention playbooks that protect recurring revenue.
Case Studies
From Zero to Wellness Coaching Empire
Solo founder to multi-employee business
Read the case study Operations & CXOnboarding That Actually Works
90-day onboarding cut to under 30
Read the case study Operations & Client LifecycleHow We Cut Employee Onboarding Labor by a Third
Reduced total training labor by 30-40%
Read the case studyAbout
Most ops leaders design processes. Chris builds them. Over 6 years at MNP Digital he turned a failing onboarding function into a 30-day machine, stood up a national account management framework from scratch, and shipped AI-driven workflows before most teams had a plan. He does the same thing now for companies that have outgrown their processes.
"His passion for process improvement is evident in the way he analyzes challenges, identifies inefficiencies, and works collaboratively with others to implement practical and sustainable solutions."
"Chris has a talent for bringing cross-functional teams together to deliver practical solutions that improve how teams operate and create value for clients."
Latest Articles
What Managed Services Taught Me About SaaS Customer Retention
Read article AI Agents & AutomationThe Operator's Guide to Harness Engineering
Read article AI Agents & AutomationYour Company Gave Everyone AI Tools. That's Not an Enterprise AI Strategy.
Read articleNeed someone who ships?
I build the workflows, automations, and playbooks that let operations teams scale. Currently open to full-time roles.
Connect on LinkedIn